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Is there have an insurance claim system?

Insurance claims are only made in the case lose of goods or goods not arrived. Replacement of 100% of the original invoice value only if the item before being sent is insured for 3% of the total invoice value. If the item is not insured, Asia Commerce will only replace the maximum item value of $ 100 in one shipment.

Is it possible to return / refund if the item is not suitable ?

At AsiaCommerce, you can get product QC (quality check) services. Every product that arrives at the AsiaCommerce Guangzhou warehouse will be checked for details first by the QC team, and we will submit the detailed report to the client. So, we will make sure the goods are correct and appropriate before being sent. If there is a reject and it is not suitable, the team will help to return the goods to the supplier.

In addition, the return and refund process will be handled by the AsiaCommerce team as long as the goods are still in the country of origin and have not been shipped, and this process will be carried out after QC and receiving a reject report.

How can I start sourcing from Alibaba with Asiacommerce?

  • Please kindly include the URL link that you would like to source with us complete with the Quantity that you wish to purchase and fill the form at https://asiacommerce.net/request/2
  • The Asiacommerce team will contact the supplier to ask for the specifications, prices, and domestic shipping costs to our warehouse in China.
  • The Asiacommerce team will provide a quotation cost to the client, manage the purchase and delivery process.
  • There are 2x payments in Asiacommerce: First, for the total price of goods; Second, logistic and repayment fees are paid when the goods arrive in Indonesia and are declared SPPB by Customs.